Privacy Policy

DubaiVillas.rent
Last updated: 16-07-2026

1. Introduction

DubaiVillas.rent (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal data you share with us.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website (dubaivillas.rent), our WhatsApp communications, and any other channel through which you interact with us.

This Policy is intended to align with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“UAE PDPL”).

2. Who We Are

DubaiVillas.rent is a private villa concierge service based in Dubai, United Arab Emirates, acting as a data controller for the personal data described in this Policy.

Contact:
info@dubaivillas.rent | +971 58 600 6803

3. Information We Collect

3.1 Information you provide directly:

  • Name and contact details (email, phone/WhatsApp number)
  • Travel details (dates, number of guests, budget, preferred location, bedroom count)
  • Messages and enquiries sent via our website form, WhatsApp, email, or phone
  • Payment-related information where applicable (processed via secure third-party payment providers; we do not store full card details)

3.2 Information collected automatically:

  • IP address, browser type, device type, and general location (city/country level)
  • Pages visited, time on site, referral source, and on-site behaviour, collected via Google Analytics (Property ID: G-0JT0H0TEPQ) and similar tools
  • Cookies and similar tracking technologies (see Section 7)

3.3 Information from WhatsApp Business communications:

When you message us via WhatsApp, we receive your WhatsApp phone number, profile name (if public), and the content of your messages, in accordance with WhatsApp’s own terms and Meta’s data practices.

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide villa shortlist recommendations
  • Facilitate and coordinate bookings with Property Partners
  • Communicate booking confirmations, updates, and support via WhatsApp, email, or phone
  • Improve our website and services through analytics
  • Send you relevant offers or updates, where you have consented to receive them
  • Comply with legal, tax, and regulatory obligations in the UAE

5. Legal Basis for Processing

We process your data on the basis of:

  • Your consent (e.g., submitting an enquiry, opting into WhatsApp communication)
  • Performance of a contract (facilitating your villa booking)
  • Our legitimate business interests (improving services, preventing fraud)
  • Compliance with applicable UAE legal obligations

6. Who We Share Your Information With

We may share your information with:

  • Property Partners (villa owners and management companies), solely to confirm availability and fulfil your booking
  • Service providers we engage to operate our business (e.g., website hosting, WhatsApp Business API/Meta, Google Analytics, email service providers)
  • Experience/service partners (e.g., chef, yacht, or transport providers) only where you have requested such add-on services
  • Legal or regulatory authorities, where required by UAE law

We do not sell your personal data to third parties.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enable core site functionality
  • Understand how visitors use our site (via Google Analytics)
  • Improve site performance and content

You can control or disable cookies through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting, or reporting obligations under UAE law.

Enquiry and booking records are typically retained for [insert retention period, e.g., 3 years] after your last interaction with us, unless a longer period is required by law.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

However, no method of transmission over the internet or WhatsApp is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Some of our service providers (e.g., Google Analytics, Meta/WhatsApp) may process data on servers located outside the UAE.

Where this occurs, we take reasonable steps to ensure such transfers are subject to appropriate safeguards consistent with UAE PDPL requirements.

11. Your Rights

Subject to UAE PDPL, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Withdraw consent to marketing communications at any time
  • Object to certain processing activities

To exercise any of these rights, contact us at info@dubaivillas.rent.

12. Children’s Privacy

Our services are not directed at individuals under 18.

We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact:

Email: info@dubaivillas.rent
Phone / WhatsApp: +971 58 600 6803